Shipping & Delivery
Orders are usually dispatched within 72 hours of order confirmation by the customer and are usually delivered within the time frame stated on each product’s page. Open delivery of parcels are not allowed. Customer can only open and inspect the product after paying the complete amount and receiving the product from the delivery personnel.
Privacy & Security
Returns, Replacements & Cancellations
Products may only be returned or replaced if they are eligible as per the information given below each product’s page. Return & exchange facility can only be availed within 96 hours of the goods being delivered to the shipping location. Golfdunia.com will not be liable for any errors after the 96 hour period is exhausted.
Return pickup can be only be arranged for pincodes covered by our return courier partners. Once your return is received at our fulfillment centre, you will receive a replacement against the returned product or a full refund in the form of store credit or gift card, which can be redeemed during future purchase at Golfdunia.com. Any outbound shipping charges paid will not be refunded if the order is self-returned by customer.
Please follow these directions to replace the product using our pickup service:
- Go to ‘My Account’ Section of website and select return or replace option for your current order, if you are an exisiting customer.
- Fill the necessary details and await further details from golfdunia.
- In case you have a guest account. Kindly contact our customer service team to arrange a manual pickup by writing an email to firstname.lastname@example.org.Customer service will arrange a pickup after the request is received.
- If our return pickup courier partner does not cover your pincode, you need to self return the product back to our warehouse by your preferred courier.
- Include all original packing materials, manuals and accessories that came with the product. The product and its packaging should be in resaleable and brand new condition.
- Refund or replacement will be initiated once the product reaches our fulfilment centre and passes our quality check.
- The transit time for the returned package to reach our fulfilment centre is generally 8-10 business days. After the return is received, replaced product is shipped instantly to the customer or a refund may be initiated as per policy.
Orders are only eligible for cancellation if the cancellation request is received prior to the shipping of goods. Cancellation request can be made by selecting the same in “My Account” section of customer dashboard. Once a request of cancellation is received, refund will be processed back to the orginal payment method in case of pre-paid orders. Also, replacement can only be availed once per order if above conditions are met. Multiple replacement requests for same order will not be entertained.
NOTE: Returns/Replacement/Exchange is not applicable for custom/special orders, products customised according to customer’s requirements and products sold on special price (over and above the website price).
Damaged/Defective Product Policy
All products are guaranteed to be shipped in new condition (except used golf balls). If a product arrives damaged, and the damage has been caused by Golfdunia or its courier partner, it can be exchanged for an undamaged product. If, clearly the outer packaging of the received shipment is damaged, it needs to be mentioned on the courier POD with remark “Damaged”,otherwise no claims for exchange will be entertained. All other issues have to be raised to the Customer Care. Please contact the customer care team within 24 hours of receiving the damaged/defective product. Sufficient images, videos and proofs (including the image of address label) need to be provided in case outer packaging is damaged. Also, the entire damaged product needs to be returned along with all its parts and packaging to initiate exchange process. Please note, replacement product will only be forwarded once the damaged product is received by Golfdunia.
Certain products sold by Golfdunia carry a manufacturer’s warranty. Specific warranty information is provided on individual product pages. Please consult the manufacturer’s website if additional warranty information is needed.
Should you have a problem with any item covered under a manufacturer’s warranty, we will do our best to assist you. Due to restrictions on accepting warranty returns, please call 9915065500 or email at email@example.com prior to returning any merchandise by mail for warranty consideration. Warranty claims are subject to the sole discretion of the product manufacturer/distributor and Golfdunia can only assist in such cases. Pickup and delivery service is not provided by Golfdunia in Warranty Claims.
Payment, Pricing & Promotions
We accept payments made using major credit cards/debit cards, E-wallets, Netbanking, UPI etc. Customers can also opt to pay Cash On Delivery for all orders upto Rs. 99,990 Only. Promotions and New products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
You can view your current orders and your history under My Account . Here you have access to all of your recent orders, account information, address book and more. You can click on each individual order to view the details and even click on “reorder” to quickly checkout with the previously purchased items.
Updating Account Information
Within My Account , you may update your personal information by clicking on the corresponding “edit” link under each module.
Rewards Programme Terms & Conditions
We are happy to introduce our Rewards Programme for our esteemed customers.Below mentioned are the Terms & Conditions for the program.
Terms & Conditions:
- ELIGIBILITY :
- The Golfdunia.com Rewards Programme is open to all Registered Customers of Golfdunia.com
- Any & Everybody is eligible to register on golfdunia.com.
- THE REWARDS PROGRAMME :
- 1 Point = 1 Rupee
- Reward point expiry will follow a Rolling Expiry system with a Reward points validity period of 180 Days since the day points have been awarded. If the Reward points earned are not redeemed within the 180 day period, same will expire at the end of 45th day.
- Reward points will be offered only for purchases made through a registered account.
- Reward points will not be offered on taxes.
- Cancelled or returned orders will not accrue Reward points.
- A Customer cannot transfer Reward points to another customer.
- REDEMPTION :
- Reward points can be redeemed against all orders except special orders. Upto 50% of the order value can be paid using Reward points. Reward points cannot be exchanged for cash or credit or used to obtain cash advances.
- Reward points cannot be redeemed on Special/Custom orders. Golfdunia.com holds the right to cancel custom orders where reward points have been redeemed.
- Golfdunia.com reserves the right to discontinue or modify the Rewards Programme anytime.
Price Match Terms and Conditions
1. If you are planning on purchasing a product and find a price lower than that offered by Golfdunia.com, let us know before making your purchase and we will try matching the price. All price match queries will only be entertained before a purchase is made from us. We will not entertain queries after the transaction has happened for a product.
2. We will match the price of our competitors based on product price, payment terms and delivery (total shopping cart costs which includes delivery to your door).
3. Our price matching policy does not extend to the following: Gifts with purchases, or reward point discounts.
4. The competitor’s product must match Golfdunia.com’s product exactly. The competitor’s product must be: Authentic, Made by the same manufacturer, Procured from authorized distributor/company, Shipped from the same country of origin, New (not close to, or past its used by date), The same size, quantity, colour, brand.
5. A publically advertised price.
6. The competitor must only deal in Indian currency.
7. The policy applies to competitor’s final price including GST, taxes, fees, delivery and other fees or charges.
8. The competitor’s product must be in stock at the time of the price compare.
9. Approved price matches do not automatically apply to future transactions with Golfdunia.com
10. Golfdunia.com expressly reserve the right to refrain from price matching where this would result in a sale below cost price. All price matches are at our sole discretion and we are the final decision makers.
11. Not available to Wholesalers, Resellers, Retailers, Bulk Buyers and Institutional Buyers.
12. Golfdunia.com reserves the right to limit the quantity of products available for price-matching at its discretion.
13. Price Match Guarantee cannot be combined with any other offer or pricing adjustment and is limited to a maximum of 3 transactions per household per calendar year.
14. Golfdunia.com reserves the right to terminate the Price Match Guarantee and/or modify the policy terms and conditions at any time in its sole discretion. Void where prohibited by law